Information We Collect

Personal Information

When you register for our services or contact us, we collect information you provide directly, including your name, email address, phone number, and business details. We also gather financial data you choose to share for cash flow analysis and planning purposes.

Usage Information

We automatically collect certain information about how you interact with our platform, including your IP address, browser type, pages visited, and the time spent on different sections. This helps us improve our services and understand user preferences.

Device and Technical Data

Our systems collect technical information from your device, such as operating system, screen resolution, and connectivity details. This data helps us ensure our platform works properly across different devices and browsers.

How We Use Your Information

• Providing personalized cash flow analysis and recommendations
• Processing your requests and responding to customer support inquiries
• Sending account updates, security notifications, and service announcements
• Improving our platform's functionality and user experience
• Conducting internal research to enhance our services
• Ensuring platform security and preventing fraud
• Complying with Canadian legal and regulatory requirements

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share your information in specific circumstances outlined below.

Service Providers

We work with trusted third-party service providers who help us operate our platform, process payments, and provide customer support. These companies are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information when required by Canadian law, court order, or government regulation. We'll also share information if necessary to protect our rights, prevent fraud, or ensure user safety.

Business Transfers

If zytheronique undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'll notify you before this happens and explain any changes to how your information is handled.

Data Storage and Security

We store your information on secure servers located in Canada and use industry-standard security measures to protect it. This includes encryption, secure data transmission, and regular security audits.

Security Measures

• SSL encryption for all data transmission
• Regular security assessments and updates
• Access controls limiting who can view your information
• Secure backup systems and disaster recovery procedures
• Employee training on data protection practices

While we take security seriously, no system is completely foolproof. We encourage you to use strong passwords and keep your account information confidential.

Your Rights and Choices

Under Canadian privacy laws, including PIPEDA, you have several rights regarding your personal information:

Access and Correction

You can request a copy of the personal information we hold about you and ask us to correct any errors. We'll respond to these requests within 30 days.

Data Portability

You can request that we provide your data in a common, machine-readable format so you can transfer it to another service if you choose.

Account Deletion

You can request that we delete your account and associated data. We'll honor this request unless we're required to retain certain information for legal or regulatory reasons.

Data Retention

We keep your information only as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for the duration of your relationship with us, plus seven years for tax and regulatory purposes.

Retention Periods

• Account and profile data: Duration of service plus 7 years
• Financial transaction records: 7 years from last transaction
• Customer support communications: 3 years
• Website usage logs: 2 years
• Marketing communications data: Until you unsubscribe or 5 years of inactivity

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences, analyze website performance, and provide personalized content.

Types of Cookies We Use

• Essential cookies that make the website function properly
• Analytics cookies that help us understand how you use our site
• Preference cookies that remember your settings and choices
• Security cookies that help protect your account

You can control cookie settings through your browser, though disabling certain cookies may affect site functionality. We don't use cookies for third-party advertising or tracking.

International Data Transfers

Your information is primarily stored and processed in Canada. If we need to transfer data outside Canada for service delivery, we ensure appropriate safeguards are in place, including contractual protections that meet Canadian privacy standards.

Any international transfers comply with PIPEDA requirements and include measures to protect your information during transit and storage abroad.

Children's Privacy

Our services are designed for businesses and individuals who are at least 18 years old. We don't knowingly collect personal information from children under 13. If you believe we've inadvertently collected such information, please contact us immediately so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website at least 30 days before the changes take effect.

We encourage you to review this policy periodically to stay informed about how we protect your information. The effective date at the top of this page shows when the policy was last updated.